SHIPPING POLICY — WASHPaws™

Last Updated: August 2026

This Shipping Policy outlines the terms and conditions related to the processing, shipment, tracking, and delivery of orders placed through WashPaws™.

By placing an order through our store, you acknowledge and agree to the terms outlined in this Shipping Policy.

1. ORDER PROCESSING

All orders are generally processed within an estimated 1–3 business days after payment has been successfully confirmed.

Orders are generally not processed or shipped on weekends or applicable public holidays.

During periods of high demand, promotional events, holiday seasons, or extraordinary circumstances, processing times may be slightly extended.

If we become aware of a significant delay affecting your order, we may contact you using the email address provided at checkout.

2. SHIPPING & DELIVERY TIMES

WashPaws™ ships to multiple international destinations around the world.

Our estimated delivery time is approximately:

6–9 business days after the order has been shipped.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on factors including:

• Destination country

• Customs processing

• Local shipping carriers

• Weather conditions

• Logistics congestion

• Government inspections or restrictions

• Remote delivery locations

• Events outside our reasonable control

The total estimated time from placing an order to delivery may therefore include both the 1–3 business day processing period and the 6–9 business day estimated shipping period.

3. SHIPPING COSTS

Any applicable shipping costs will be displayed during checkout before the customer completes the purchase.

From time to time, WashPaws™ may offer:

• Free shipping

• Promotional shipping rates

• Limited-time shipping discounts

The shipping price displayed and accepted at checkout will apply to the order, subject to applicable law.

4. ORDER TRACKING

Once an order has been shipped and tracking information becomes available, the customer may receive a shipping confirmation email containing the relevant tracking information.

Please allow approximately 24–72 hours for tracking information to begin showing movement within the carrier's system.

In some cases, tracking updates may temporarily pause while the package is transferred between international and local shipping partners.

5. INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

WashPaws™ may not be responsible, to the extent permitted by applicable law, for:

• Delays caused by incorrect or incomplete address information

• Orders delivered to an incorrect address provided by the customer

• Packages lost or returned due to incomplete shipping information

If you notice an error in your shipping address, please contact us at washpaws26@gmail.com as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

If a package is returned because of an incorrect or incomplete address provided by the customer, additional reshipping costs may apply.

6. CUSTOMS, TAXES & INTERNATIONAL CHARGES

Depending on the destination country, international orders may be subject to:

• Import taxes

• Customs duties

• Government fees

• VAT

• Other local charges

Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer.

WashPaws™ does not control customs charges imposed by local authorities and generally cannot predict or estimate the exact amount that may be charged.

Customs policies vary by country. Customers should consult the appropriate local authority if they require additional information regarding potential import charges.

7. DELIVERY DELAYS

Delivery times are estimates and may occasionally be affected by circumstances outside the reasonable control of WashPaws™, including:

• Customs processing

• Shipping carrier delays

• Severe weather

• International logistics disruptions

• Strikes

• Government restrictions

• Natural disasters

• Force majeure events

While we work with our fulfillment and logistics partners to provide reliable delivery, international shipping delays may occasionally occur.

Nothing in this section limits any mandatory consumer rights available under applicable law.

8. LOST ORDERS OR PACKAGES MARKED AS DELIVERED

If your tracking information shows that your package has been marked as “Delivered” but you cannot locate it, we recommend that you:

• Check around your property or designated delivery location

• Check with household members, neighbors, or building management

• Contact the local shipping carrier

• Allow up to an additional 48 hours, as some carriers may update the tracking status shortly before final delivery

If you are still unable to locate your package after completing these steps, please contact our customer support team at washpaws26@gmail.com.

We will review the available tracking information and circumstances surrounding the delivery to determine what assistance may be available.

9. LOST OR DAMAGED PACKAGES

If tracking information indicates that a package may have been lost in transit, or if the package arrives significantly damaged, please contact us as soon as reasonably possible.

Please provide:

• Your order number

• Your full name

• Relevant tracking information

• A description of the issue

• Photographs of the package and product, when applicable

WashPaws™ will review the claim and, when appropriate and subject to applicable law, may provide a replacement, refund, or another reasonable resolution.

10. CONTACT US

For questions regarding shipping, delivery, or order tracking, please contact our customer support team:

WashPaws™ Support
Email: washpaws26@gmail.com

We aim to review customer support requests as quickly as reasonably possible.