RETURNS, REFUNDS & WARRANTY POLICY — WASHPaws™

Last Updated: August 2026

At WashPaws™, our priority is to provide a safe, transparent, and reliable shopping experience for customers around the world. This Returns, Refunds & Warranty Policy applies to all purchases made through our website.

By placing an order with WashPaws™, you acknowledge and agree to the terms and conditions outlined in this policy.

30-DAY SATISFACTION GUARANTEE

We offer a 30-Day Satisfaction Guarantee, beginning on the confirmed delivery date of your order.

Within this 30-day period, eligible customers may request:

• A return
• A refund
• An exchange
• A product replacement

To be eligible for a return, the item must:

• Be in reasonably acceptable condition.
• Not show damage caused by misuse, abuse, or improper handling.
• Include, whenever reasonably possible, its original packaging and accessories.
• Be accompanied by valid proof of purchase or a valid order number.

WashPaws™ reserves the right to inspect returned items before approving a refund, exchange, or replacement.

HOW TO REQUEST A RETURN

To initiate a return, please contact our customer support team at:

Email: washpaws26@gmail.com

Once your return request has been reviewed and approved, we will provide you with detailed return instructions and the appropriate return shipping address.

Returns sent without prior authorization from our support team may not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Customers should inspect their order as soon as possible after delivery.

If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of confirmed delivery.

Your request should include:

• Your order number
• Clear photographs of the product
• Photographs of the packaging received
• A detailed description of the issue

After reviewing the claim, WashPaws™ may, as appropriate and subject to applicable law:

• Replace the product
• Issue a partial refund
• Issue a full refund
• Offer store credit

ITEMS NOT ELIGIBLE FOR RETURN

For hygiene, safety, and quality-control reasons, certain products may not be eligible for return, including:

• Personalized or made-to-order products
• Gift cards
• Digital or downloadable products
• Products damaged due to misuse or improper handling
• Items that have been improperly modified or altered
• Products returned incomplete or missing original components

Certain promotional, clearance, or final-sale items may also be excluded from returns where permitted by applicable law.

Nothing in this section limits any mandatory consumer rights available under the laws of the customer's jurisdiction.

EXCHANGES

The fastest way to receive a different item is generally to request a return of the original product and place a new order after the return has been approved.

If you received the wrong item or your product arrived defective, please contact us at washpaws26@gmail.com so we can review your case.

REFUNDS

Once we receive and inspect your return, we will notify you by email whether your refund has been approved or denied.

If approved:

• The refund will generally be issued to your original payment method.
• Refund processing may take approximately 5–10 business days, depending on your bank, card issuer, or payment provider.

Bank processing times may vary depending on the customer's country and financial institution.

If more than 15 business days have passed since your refund was approved and it has not appeared in your account, please contact us at:

washpaws26@gmail.com

INTERNATIONAL SHIPPING

WashPaws™ ships to multiple international destinations.

Estimated delivery times are not guaranteed and may be affected by circumstances outside our reasonable control, including:

• Customs processing
• International logistics delays
• Carrier congestion
• Weather conditions
• Force majeure events
• Government inspections or restrictions

To the extent permitted by applicable law, WashPaws™ is not responsible for delays caused by shipping carriers, customs authorities, government agencies, or other third parties.

Customers may be responsible for applicable import taxes, customs duties, VAT, or other charges imposed by their country, unless otherwise stated at checkout or required by applicable law.

EUROPEAN UNION — RIGHT OF WITHDRAWAL

For eligible orders delivered within the European Union, consumers may have a legal right to withdraw from their purchase within 14 days after receiving the goods, in accordance with applicable consumer-protection laws.

To exercise this right, the customer must notify WashPaws™ within the applicable legal period.

Where required by law, returned products should generally be:

• In their original condition, subject to handling reasonably necessary to inspect the product
• Accompanied by original accessories and components
• Returned with proof of purchase

Legal exceptions may apply to certain personalized, sealed hygiene, digital, perishable, or other excluded products.

This section does not limit any mandatory rights provided to consumers under applicable European Union or local law.

FRAUD & POLICY ABUSE

WashPaws™ reserves the right, where permitted by applicable law, to reject claims, limit future purchases, or cancel orders when there is reasonable evidence of:

• Fraudulent activity
• Abuse of our return or refund policies
• Manipulated or falsified evidence
• Excessive or repeated fraudulent claims
• Attempts to defraud WashPaws™, payment processors, or e-commerce platforms

Each case may be reviewed individually before action is taken.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, WashPaws™ will not be liable for indirect, incidental, special, or consequential damages arising from the use of our products, delivery delays, or inability to use a product.

Nothing in this policy excludes, restricts, or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.

CONTACT US

For questions regarding returns, refunds, exchanges, replacements, or this policy, please contact our customer support team:

WashPaws™ Support
Email: washpaws26@gmail.com

We aim to review customer support requests as quickly as reasonably possible.